At Apexxpremium, we strive to provide our customers with the highest level of satisfaction. If you are not completely happy with your purchase, we offer a 14-day exchange and refund policy. To initiate a return, please contact our customer service team within 14 days of receiving your order. The item must be returned in its original, unused condition with all packaging and tags intact. Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. For any questions or assistance with returns, feel free to reach out to us at support@apexxpremium.com.